Return Policy

Our policy lasts 14 days.  If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Returns are only accepted from Canada and the United States. All sales through Liberationtheremedy.com to countries outside of Canada and the United States are final. Local distributor return and exchanges policies vary, please contact your local distributor for details.

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item returned subsequent to 14 days after delivery.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your bank/card issuer. If payment is made using cryptocurrency, refunds will only be sent if a refund address is provided at the time of checkout; if a refund address is not provided at the time of checkout, all refunds are forfeit.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] and we will provide a ship to address.

Shipping:

To return your product, you should mail your product to the address provided in the email receipt authorizing the return (if you do not have this email, please contact us at [email protected])

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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